Refund policy

 

RETURNS AND REFUNDS

 

Your 100% satisfaction is important for us. We offer a 14-day Return & Exchange Policy:

• If a product was faulty upon delivery - we offer a full refund.
• Timing: we have a 14-day Return & Exchange Policy since the day item was received.
• To be eligible for a return, goods must be unopened, unused, undamaged and accompanied by proof of purchase.
• For returns, please email info@themineralist.rocks with 'Returns'in the subject heading and include your order number, name and the reason for the return.
• Seller will provide the customer with instructions on where to send returned goods. Customers are strongly recommended to get proof of postage when returning goods to avoid "lost packages" situations.
• Please note that customers are responsible for shipping costs of returned items.
• When the returned item is received and inspected, the customer receives a confirmation email, notifying about the status of the refund.
• If the refund is approved, then it will be processed and a credit will automatically be applied to the customer's credit card or original payment method shortly afterwards.