FAQs
ORDERS
How do I place an order?
Items available to purchase can be added to your basket and ordered securely through the website. Available payment methods will be displayed at checkout.
For pieces made or customised to order, lead times and any relevant details will be stated on the individual product page.
Can I enquire about an item before purchasing?
Yes. If you would like further information about an object, mineral, material or product before purchasing, please contact us through the Enquiries page.
DELIVERY
Where do you deliver?
Orders can be delivered within the UK and internationally where available. Delivery options, costs and estimated times are calculated according to the destination and the nature of the item.
Some larger, particularly fragile or unusual objects may require specialist delivery arrangements.
How long will my order take to arrive?
Dispatch and delivery times vary according to the item. Ready-to-ship pieces will generally be dispatched sooner, while made-to-order or customised pieces require additional production time.
Any specific lead time will be noted on the relevant product page.
For full information, please see Delivery.
OBJECTS & MATERIALS
Are natural minerals identical to those pictured?
No. Minerals are natural materials and variations in colour, pattern, inclusions, formation and texture are inherent to their character.
Where a listing relates to an individual specimen, the photographs will represent the particular piece being offered. Where natural stone is incorporated into a made-to-order design, variations should be expected.
Where are Elizabeth Lopes pieces made?
Production varies according to the object, material and specialist craftsmanship required. I work with different makers, manufacturers and suppliers according to the needs of each design.
Relevant material and production information will be included with individual pieces where appropriate.
Do you offer bespoke or commissioned pieces?
Selected designs may be available for customisation or commission. For bespoke objects, sourcing requests or creative collaborations, please make an enquiry with a brief outline of what you are looking for.
MINERAL SOURCING
Do you source minerals that are not listed for sale?
Yes. Mineral sourcing is available for private residences, hospitality and commercial interiors, as well as individual clients seeking particular specimens.
Sourcing is undertaken according to the requirements of the project rather than being limited to pieces currently available through the shop.
Can interior designers and other trade professionals enquire?
Yes. I welcome enquiries from interior designers, architects, stylists, hospitality projects and other creative professionals seeking distinctive natural mineral objects.
For further information, please visit Mineral Sourcing.
CARE
How should I care for my piece?
Care depends on the particular mineral, metal, textile or other material involved. Natural materials can vary considerably in hardness, porosity and sensitivity, so a single method is not appropriate for every piece.
Please refer to Product Care for general guidance and any product-specific instructions supplied with your purchase.
RETURNS
Can I return an order?
Returns are handled in accordance with the current Returns policy and any applicable statutory rights. Eligibility may vary according to the nature of the product, particularly for personalised, customised or made-to-order items.
Please refer to Returns for the complete and current policy before arranging a return.
CONTACT
I have a question that isn't answered here. How can I get in touch?
Please use the Enquiries page or email contact@elizabethlopes.co.uk.