Last updated: 30 August 2026

This Shipping & Delivery Policy applies to orders placed through Elizabeth Lopes, operated by ELM377 LTD (“we”, “us” and “our”).

1. Order Processing

Orders are subject to availability and are usually prepared for dispatch within 2 business days of payment.

Orders are processed Monday to Friday, excluding UK bank holidays. During particularly busy periods, launches or holidays, processing may take slightly longer.

If an item becomes unavailable after an order has been placed, we will contact you as soon as possible to arrange an appropriate alternative, wait for restocking where applicable, or issue a refund for the unavailable item.

Made-to-order, personalised and commissioned pieces may have longer lead times. Where applicable, estimated production times will be provided on the product page or discussed with you before your commission is confirmed.

2. Delivery Costs

Delivery charges are calculated at checkout according to the destination, parcel size and available delivery service.

The applicable delivery charge will be displayed before you complete your purchase.

Complimentary delivery may be available on qualifying orders where stated on the website.

3. UK Delivery

UK orders are typically delivered within 2–7 business days following dispatch.

Delivery estimates are provided as a guide and may vary depending on the carrier, destination and circumstances outside our control.

4. International Delivery

International delivery is available to selected destinations.

International orders are typically delivered within 4–22 business days following dispatch, depending on the destination and delivery service.

International delivery times are estimates and may be affected by customs processing, local postal services or other circumstances outside our control.

5. Customs, Duties & Taxes

International orders may be subject to import duties, taxes, customs charges or other fees imposed by the destination country.

Unless expressly stated otherwise at checkout, these charges are the responsibility of the recipient and are not included in the product or delivery price paid to Elizabeth Lopes.

We recommend checking the applicable import requirements in your destination country before ordering.

If an international parcel is returned to us because applicable import charges were not paid or the parcel was refused, we may deduct any reasonable costs incurred in recovering the parcel from any refund due, where permitted by law.

6. Tracking

Where tracking is available for the selected delivery service, tracking information will be provided following dispatch.

Please allow time for the carrier's tracking system to update after receiving your dispatch confirmation.

7. Delivery Addresses

Please ensure that the delivery address provided at checkout is complete and accurate.

If you need to amend your delivery address, contact us as soon as possible at contact@elizabethlopes.co.uk.

We may be able to amend an address before dispatch, but we cannot guarantee changes once an order has entered the fulfilment or delivery process.

8. Delayed or Lost Parcels

If your order has not arrived within the estimated delivery period, please contact us at contact@elizabethlopes.co.uk so that we can investigate with the relevant delivery provider.

Where a parcel is confirmed as lost, we will arrange an appropriate replacement or refund in accordance with your statutory rights and the circumstances of the order.

9. Parcels Damaged in Transit

If your parcel arrives visibly damaged, please photograph the outer packaging and the affected item and contact us as soon as reasonably possible at contact@elizabethlopes.co.uk.

Please retain the packaging while we investigate the matter, as photographs or other information may be required by the delivery provider.

Nothing in this policy affects your statutory rights in relation to faulty, damaged or incorrectly supplied goods.

10. Returns & Cancellations

Information regarding returns, cancellations, refunds and faulty items is provided separately in our Refund Policy.

Nothing in this Shipping & Delivery Policy limits or excludes any rights you may have under applicable consumer law.

11. Contact

For questions regarding an order or delivery, please contact:

ELM377 LTD
Trading as Elizabeth Lopes
contact@elizabethlopes.co.uk